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Overview

32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.

Details

32Red Full Review

Contents

• 1. Casino platform
• 2. Bonus policy
• 3. Replenishment and withdrawal of funds
• 4. License and regulator of the casino

32Red is a classic European Internet club. The operator is distinguished by a purely British sense of humor, commitment to traditions and loyalty towards clients. The casino has existed for over 15 years and has a small but loyal audience.

Should we rely on the opinion of gamblers and invest our money in the casino? What if Red32 is a well-disguised scam, hiding behind the activity of marketers and lawyers? Let’s take a closer look and try to find out.

Casino platform

The platform got its name from the management company – 32 Red Ltd. It entered the market in 2002, combining 4 products: a casino, a poker room, a bingo and a bookmaker’s office. Moreover, unlike the majority, the operator staked not on sports, but on slots. And, despite the lack of pretentiousness (the collection of entertainments here is quite modest), the club is popular in certain circles.

The service is predictably cross-browser and multilingual, it is adapted to different screen resolutions and operating systems: Windows (computers, tablets), Android (smartphones), iOS (iPads, iPhones). 32Red also has offline versions that work without Internet connection (they are also designed for mobile and desktop devices). However, the layout quality is far from perfect (for example, the content of the website does not always adapt to the screen resolution, and some pages do not open).

The platform security is provided in a traditional manner: all transaction data is encrypted using the SSL standard, and all payments are also protected by 3D Secure.

32Red Ltd supports such independent human rights organizations as eCOGRA, IBAS, ODR, as well as the anti-ludomania program, promoted by GamCare, Gambling Therapy, Gamblers Anonymous (tests for users, setting game limits, as well as links to websites of partners that provide assistance in this matter).

In addition, we have not found any information on territorial restrictions in the Terms and Conditions and other documents. During registration it was possible to specify almost any country. It turns out that residents of all countries can play at 32Red.

Online version of the casino

The official website of 32Red is designed in traditional minimalist “British” colors with the predominance of red. The website looks serious and is not very colorful, however it contains a large amount of information: in addition to the provider information, it gives detailed descriptions of all categories of gambling entertainments, links to partners, names of regulators and numbers of gambling licenses of the club, game reports, as well as club policies.

The menu is systematized and easy for navigation. However, some sections seem to be duplicative.

The game library of 32Bet contains a little over 300 titles: basically, these are standard slots, a good set of card games (Baccarat, Blackjack, Poker), as well as Roulette, Bingo, Live and jackpot games. Everything, except for the last two categories, is available in demo (free, test) mode, but you can try it only after registration and authorization with the website/the application.

The graphics are quite good, but the provider still needs to improve the speed: it takes several minutes for some pages to load.

In general, the service makes no pretense to the uniqueness, but it is distinguished by its humorous presentation (even the introduction to such a serious document as the Terms and Conditions is formulated in a funny way).

Mobile version

As mentioned above, 32Red Mobile is available in two formats: online (this is a mobile adaptation of the official website) and offline (this is a downloadable application that allows you to use the service without Internet connection).

In the first case, the product is not very different from the browser version described above, only the website elements are arranged in a slightly different manner (for example, the games are not in a row, but under each other). Therefore, we will not dwell on the online version.

As for the second format, it is a separate application, with its own advantages and disadvantages. The offline 32Red Mobile is downloaded to a Windows/Android/iOS device from the club’s official website or from Google Play, App Store and iTunes stores. The program weighs several Mb, so it practically does not affect the performance of the telephone.

The product line contains a lesser amount of products, since not all games are optimized for offline mode. But the operating speed is much better – due to the fact that the content is not loaded constantly from the server.

Since the APK is part of the 32Red product range, if you have an active account, re-registration is not required and is not even recommended (so that you are not accused of creating a duplicate account, which is considered fraud and leads to closing the account). You can log in using your login and password.

Downloadable version

The provider has spared no effort to create an offline PC-agent. This format has such advantages that still are not available to the mobile or browser versions.

First of all, it guarantees safety. When you enter your data on a computer, you can be sure that they will not be transferred to a third-party organization (of course, provided that you have a good antivirus). When installing the APK, you authorize Google and Apple to access certain folders of the device, from which they collect information about you for marketing and research purposes (and there is no guarantee that it will not be transferred to third parties). Well, as for the browser, there is nothing to talk about: an open network is always a risk.

Secondly, it offers better graphics, which weighs more and therefore cannot be placed on the server or mobile device (it just slows down the service). When using a computer, everything is much simpler: the components are unpacked in the root folders, which have a lot of space, and do not affect the performance.

However, the PC agent is not popular with modern operators because of its dependence on one geographic point, while the mobile format can be used anywhere.

Live casino

The Live Zone at 32Bet is divided into 4 sections: Blackjack with betting limits of 0.3-2,000, Roulette with a minimum of €0.1-1, Poker (Texas, 3Card, Caribbean), where you can spend from €0.5 for one game, and Dream Catcher (something like the Wheel of Fortune) with the highest maximum of €5,000.

Traditionally, the majority of games are card entertainments (there are several dozen), the other sections contain one or two products.

The lobby is quite convenient and is configured by several parameters: screen resolution, sound on/off, live stream stop/recording, and color design. There is also a traditional option of adding events to the list of active games – for gamblers who like to play several games at the same time and switch between them.

You can read the rules in the FAQ section, which is different for each “live” entertainment. In addition, there is an online chat, although croupiers communicate primarily in English.

Presented game developers

32Red Ltd. is committed to traditions and therefore cooperates only with a few developers of gaming software, mainly with Microgaming and Evolution Gaming.

Considering that the company does not compete with other international operators, it can afford such stability. However, to attract a wider audience, it is required to develop a partner network, because the lack of variety in the content “kills” the public’s interest.

Personal account

Registration with 32Red Casino comprises 3 steps:

1. You need to generate your login and password, as well as to specify contact details – telephone number, mail and date of birth. Besides, the operator verifies whether there are similar numbers and electronic formats in reality (maybe with the help of third-party databases), and if you have indicated wrong characters at the first stage, the system will return you to the beginning upon completion of all three steps.
2. You need to complete the form, indicating your personal details: full name, exact address with an index.
3. You need to adjust settings (currency, language) and notifications.

Upon completion of this procedure, you will be transferred to your personal account. It contains a minimum of information: only a balance summary with the ability to open a more detailed history, the details specified in the form (they can be edited) and the login/password reset function.

You cannot change the currency selected during the registration, as it is attached to the personal account and the game account.

You can switch between the profile and the game lobby by clicking on the logotype and user’s avatar, respectively.

Bonus policy

Despite the fact that the platform combines several services, the bonus program for each of them is quite diverse. Of course, 32Red has no promotional codes, but all other types of promotions are available.

Let’s consider each of them separately.

Non-deposit bonus

32Red provides a non-deposit bonus in the form of free 10 euros for betting, which you receive immediately after registration. Bonus funds must be collected within 7 days, after which they become void. The maximum payout, if you agree to accept the gift, is €100, even if you have played for your own money.

Deposit bonuses

In addition, the start package offered by 32Red includes a bonus for the first deposit of over €10: plus €32 to the account. Each subsequent deposit can bring the same amount, but you will not get more than 160 euros. The wager is pretty severe here: x50. Therefore, many players do not use this promotion, choosing the non-deposit option.

Note: the start package is not valid if you have made a deposit using a bank card or PayPal.

Regular bonuses

There two types of promotions:

• Ruby Tuesday: double loyalty points (we have described them below, in the section “Club of players/Loyalty program”) on Tuesdays when playing slots.
• My Red Rewards – daily individual offers with the Fair Play option (you can refuse wagering at any time and withdraw funds won using the deposit, and not the bonus funds, without fulfilling the promo conditions).

Tournaments

The tournament bracket of 32Red Casino includes 10-20 events per month. Most often these are progressive jackpot tournaments, but there are also slots competitions for a fixed prize pool.

Winnings are distributed among the leaders of the rating, which is updated every 24 hours.

Club of players/Loyalty program

The loyalty program of 32Red does not offer anything new. This is the standard accumulation of bonus points – Red Rubies (RR) – and the achievement of levels:

• Bronze – 50 RR.
• Silver – 100 RR. It gives +10% to RR.
• Gold – 5,000 RR. It gives +20% to RR.
• Platinum – 10,000 RR. It gives +50% to RR.
• Club Rouge – by invitation only. It gives up to 200% to RR and other benefits (extended deposit bonuses, VIP events, trips, dinners, etc.).

Rubies are also given on the player’s birthday (their amount depends on the level).

Every 1,000 points equal to 10 tokens that are used to make bets at the casino and live casino.

Note: all unused points will become void 90 days after crediting.

Replenishment and withdrawal of funds

There are several ways to replenish your account at 32Red: VISA, MasterCard and PaySafeCard, PayPal, Neteller, Skrill, Ecopayz, Entropay, Wire Transfers.

In addition to the online service in your personal account, a complete list of methods can be found in the Banking section on the official website. Here, each service is described in detail: fee, order of use, requirements, etc. By the way, as for the fee: in addition to the one charged by the payment system (despite the 0% stated on the operator’s website, practice shows that it may be charged), the company has the right to compensate for the costs caused by the player.

There is almost the same number of withdrawal methods, with the exception of PaySafeCard. Your withdrawal request must first be approved by the administration. For this purpose, you have to pass the verification procedure (confirmation of identity). If you manage to provide the necessary documents in a timely manner, it takes 1-2 business days.

Note: the company’s servers work according to the United Kingdom time and process information during working hours in London.

The casino supports 9 conventional units, including not only traditional Euro, Dollar and Norwegian krone, but also the Russian ruble, as well as the Japanese yen.

Complaints about withdrawal

In their comments about 32Red, users often complain about an unreasonably long document handling time. For example, in Skrill, instead of the stated 48 hours, the gambler had to wait almost 60 hours. In addition, the technical support requests a lot of documents (it should be noted that the verification procedure always annoys casino clients, but is a mandatory procedure).

There are complaints about specific payment services, for example, Neteller, which are strikingly inconvenient and hard to understand.

As for the actual receipt of the winnings, we have not found any negative comments about 32Red. Despite that the operator delays verification procedure, it still allows to withdraw funds.

License and regulator of the casino

The operator has received licenses to carry out gambling activities in the casino, sports and poker direction from two well-known and respected regulators:

• Government of Gibraltar (no. 019),
• United Kingdom Gaming Commission (no. 000-039430-R-004).

It means that the software used by 32Red Casino is licensed, not self-written. So, this provides at least some guarantee of honesty and randomness of the game process.

Complaints against the casino

In addition to the withdrawal procedure, the users are unhappy with the quality of the service. Firstly, the casino has a lot of bugs: the program hangs up and crashes (sometimes at the most inappropriate moment – for example, during a tournament), slow loading, cancellation of bets without their return to the account owner, etc.

Secondly, many gamblers believe that the operator falsifies the results, reducing the return rate.

Thirdly, the casino has a vague service delivery policy (Terms and Conditions), which makes it possible to freely interpret certain situations.

Furthermore, some visitors of forums (thematic platforms) criticize the red color of the website/application, which makes their vision go blurry (although we believe that this is a subjective opinion, especially considering the colorful design of most European clubs).

In general, 32Red cannot boast of a good reputation.

Where to complain against the casino

If you have any claims to 32Red Casino, you should first send them to the support service (this is a mandatory step, without which it is impossible to contact other authorities). This can be done by e-mail at complaints@32Red.com (this email box is designed for this purpose) or by contacting an online consultant.

A manager will ask all clarifying questions and will ask to confirm the information with screenshots or documents, if necessary. After that, he will send a request for consideration (it is clear that time frames depend on the complexity of the situation, but should not exceed a couple of weeks).

If the answer of an average executive does not satisfy you, your claim will be redirected to the head of the department, whose answer will be the final verdict of the company.

Then you have the right to contact the casino regulator (in this case there are 2 of them – Government of Gibraltar and United Kingdom Gaming Commission) or such an independent organization as eCOGRA, IBAS, ODR. By the way, the latter are not obliged to consider your complaint and may refuse without giving any reason.

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But in any case, before taking any action, you should carefully study the casino’s policies (primarily, Terms and Conditions). You need to do it to ensure that your requirements do not contradict their rules.

Casino support service

The support service of 32Red is available via 4 channels:

• Free international number 0808 180 3232 (24/7).
• E-mail (support@32Red.com).
• Online chat (it is also available around the clock and seven days a week).
• Social networks.

In general, managers respond quickly, but there are delays in handling financial issues. In addition, players note that their answers are somewhat ambiguous and sometimes even confusing.

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Terms and Conditions

Terms and Conditions are the most important document of any casino. They provide interpretations of controversial situations and spell out the rules for using the resource, violation of which may result in that the player’s profile is temporarily/permanently blocked.

32Red does not state many specific requirements in the T & C, which creates freedom of interpretation and, if desired, an opportunity to cheat (which causes discontent among gamblers, as we have seen in their comments).

Let’s consider a few sections so that you can understand what we are talking about.

Sectiion 5. Account data confidentiality

The user is solely responsible for maintaining the confidentiality of his/her login and password. Upon authorization, all actions are considered to be performed by the user, even if it turns out that his/her personal page was hacked.

The operator has the right to close the client account without refund, if it turns out that you have transferred your account details to someone.

And all claims to 32Red will be considered groundless if other people used your account – even if you have unintentionally given them your account details.

Section 14. “As is”

All the resources and services of 32Red are provided “as is”. This means that the casino client accepts all the risks and will not require any guarantees from the operator (except as provided by law). For example, that the website/application will be available at any time.

Moreover, the club administration is not responsible for damages/losses incurred as a result of software errors or information losses.

Section 18. One account per player

A player can not open more than one account with 32Red, even if he/she registers with different versions of the club (for example, online and a PC-agent). If this condition is not respected, the profile will be frozen.

Section 19. Account sharing

It is also prohibited to share accounts, as well as personal information (we have already mentioned this above).

Section 23. Account blocking/closing

The provider may, at its discretion, temporarily or permanently block the account of any player. Moreover, this may be done without prior notice and explanation.

And considering that other paragraphs of the Terms and Conditions are also vague, this creates unlimited possibilities for closing any account, for example, the one that shows great results in slots.

32Red: scam, fraud or fair casino?

Unfortunately, 32Red has demonstrated not only commitment to traditions, but also disrespect for its players. The operator has kept all the content from the past (Microgaming software, the PC offline version, etc.), but cannot maintain the service at a decent level. Such things as technical problems, lack of diversity in the game collection, an inconvenient withdrawal procedure form an uncomplimentary opinion about the club.

At the same time, it offers quite a good bonus program and convenient usability. Plus, you can use several services (poker room, bookmaker’s office, casino, bingo) on the same platform.

Summarizing the above, 32Red is not a scam, but the casino needs to be seriously updated not only in terms of its exterior envelope (design), but also in terms of content.

Conclusion

It is up to you to decide whether it is possible to with at 32Red. However, some users claim that the game process is boring, and the return rate of the machines is weak. Therefore, only the most patient player has a chance to get winnings.

We will give the project 6 points for the shortcomings related to reputation, technical flaws and the quality of work of the technical support.

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